Frequently Asked Questions
Everything you need to know about our premium food delivery service
How do you ensure the freshness of my order during shipping?
All perishable items are packed in insulated thermal liners with dry ice or gel packs to maintain the optimal temperature throughout the transit process.
What is the typical delivery timeframe?
Orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes between 1 to 3 days to ensure your food arrives fresh.
Can I return food products if I change my mind?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or damage upon arrival, please contact us within 24 hours for a resolution.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our products remain at safe temperatures during delivery.
How should I store my products once they arrive?
Each package includes specific storage instructions. Generally, meats and prepared meals should be refrigerated immediately or placed in the freezer for long-term storage.
Are there options for customers with specific dietary restrictions?
Yes, we offer a variety of gluten-free and vegetarian options. You can use the filters on our product pages to find items that meet your dietary needs.