Returns & Exchanges

At Polana, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your order. Due to the perishable nature of our items, we offer a dedicated resolution process to ensure every customer enjoys the best of our traditional selections.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package and ensure all perishable items are stored at the appropriate temperature.

• 2.
  Report Issues Promptly

  If you receive a damaged or incorrect item, contact our customer support team within 24 hours of delivery with your order number and photo evidence.

• 3.
  Review Eligibility

  While we cannot accept physical returns of food items for safety reasons, we will evaluate your claim for a replacement or a store credit refund.

• 4.
  Receive Resolution

  Once your claim is approved, our team will process your replacement shipment or issue a credit to your account within 3-5 business days.